Yes, we offer free shipping on all orders over €100 to the UK and EU.

Orders are processed within 1-4 business days. Shipping typically takes 4-15 days depending on your country.

We accept returns within 28 days of delivery for unworn items with original tags attached. Please note that swimwear and lingerie cannot be returned for hygiene reasons.

To initiate a return, please contact us at info@chiccharm.co.uk and we will provide you with detailed return instructions.

Once your return is approved, refunds are processed within 14 days to your original payment method.

We ship to all countries around the world, if you do not see your country in the list of shipping countries, please contact out customer service and they will help you with your request.